Services

Mountain Lift offers a variety of services for persons with disabilities and gives them the proper tools to make transit part of their everyday lives. In addition, the fixed route Mountain Line buses are equipped with modern wheelchair ramps and securement devices. Mountain Lift staff can assist riders with understanding the differences between these two services and determining which one best meets the rider’s individual needs.

Paratransit Service

In cooperation with the Americans with Disabilities Act and the Federal Transit Authority, Mountain Lift provides an “ADA Guaranteed Ride Area”. This is an origin to destination, demand-responsive paratransit service that mirrors Mountain Line fixed-route service in terms of service times and areas. The service is a safety net, only for those persons with physical, cognitive, emotional, visual, or other sensory disabilities who do not have the functional ability to ride fixed-route buses, either permanently or under certain conditions. This service aims to promote independence, integration and self-sufficiency.

Mountain Lift is a shared-ride program, meaning multiple individuals’ trips are grouped together in an effort to meet all trip requests and improve efficiency. Each trip requires an advance reservation and is provided without regard to the purpose of the trip. All trips are origin to destination. Additional assistance is provided in some situations.

In order to qualify for Mountain Lift Paratransit Services all applicants must go through an eligibility determination process. The process consists of submitting an application which includes a self-assessment, a professional verification of functional ability and an in-person interview with an ADA Specialist. A determination will be rendered within 21 days of receipt of a completed application.

City Taxi Voucher Program

The Mountain Lift Taxi Voucher Program is a voucher subsidy program for our Mountain Lift clients. The purpose of this program is to provide a transportation alternative that is within the control of the client, is flexible and relatively affordable. This program is not intended to serve all people or all trips but give clients another option for their trips. Wheelchair users and those needing special assistance may need to access a different program and can contact the NAIPTA office for more information.

For detailed information regarding this program please see Mountain Lift Taxi Voucher Guidelines or contact the ADA Specialist at 928-679-8911.

Coconino County Taxi Voucher Program

Coconino County Taxi Voucher Program is a voucher subsidy program for Coconino County residents who live outside of Flagstaff city limits and qualify for our Mountain Lift program. The intention of this program is to provide a transportation alternative that is within the control of the client, is flexible and relatively affordable. This program is not intended to serve all people or all trips but is intended to give clients another option for their trips. Wheelchair users and those needing special assistance may need to access a different program and can contact the NAIPTA office for more information.

For detailed information regarding this program please see Coconino County Taxi Voucher Guidelines or contact the ADA Specialist at 928-679-8911.

Travel Training

NAIPTA offers a Travel Training program designed to instruct new and existing riders how to navigate the Mountain Line fixed route transit system. Participants learn how to board, ride, disembark, transfer from bus to bus, load and unload bikes from the bike racks, and interpret the Mountain Line map and schedule.

Travel training is free and can be organized for groups, clubs or individuals interested in learning more about transit

For detailed information regarding this program please see Travel Training or contact the ADA Specialist at 928-679-8911.