CEO & General Manager
Erika started as NAIPTA’s Planning Manager in 2011, and most recently served as the Deputy General Manager before being appointed the CEO & General Manager in October 2018. The Executive Division serves as the liaison with the Board of Directors and Transit Advisory Committee and uses their guidance to develop and implement a strategic plan for all NAIPTA divisions. Erika works closely with NAIPTA’s member agencies (City of Flagstaff, Coconino County, Coconino Community College and Northern Arizona University) to work toward a seamless delivery of transit services across the region. This division also spearheads the delivery of NAIPTA’s mission of “Getting You Where You Want To Go” and establishes a company culture that permeates the entire organization.
The Operations Division is NAIPTA’s largest, comprised of the Fixed Route (Mountain Line), Paratransit (Mountain Lift), Safety/Training, and Fleet departments. NAIPTA operates a robust safety program and maintains all of its own vehicles in-house, giving riders a higher level of comfort and reliability onboard a NAIPTA vehicle. The Operations Division also establishes the fixed route bus schedule and coordinates schedules for all operators, in addition to serving as the agency’s dispatch center.
The Administrative Division is comprised of the Human Resources, Accounting, and Customer Service functions. The NAIPTA front office provides in-person and telephone customer service 40 hours per week, selling passes, helping with route questions, and providing internal support. The Administrative Division oversees all human resource functions, including recruitment, and all financials, including budgeting and procurement. In addition, this division is charged with managing the state and federal grants that NAIPTA receives, ensuring that all obligations are met and deliverables are produced. On the compliance side, this division serves as the liaison with the Federal Transit Administration and Arizona Department of Transportation on all reporting and auditing, as well as provides risk management guidance
The Facilities Division oversees the maintenance of all NAIPTA buildings, shelters, bus stops and connection centers, as well as safety and security at all of these locations. NAIPTA’s in-house facilities team handles all cleaning and maintenance at more than 150 bus stops throughout Flagstaff. The Facilities Division also spearheads all winter snow removal from NAIPTA facilities and bus stops and ensures that all facilities remain compliant with city, state and federal regulations.
The Marketing Division is charged with promoting NAIPTA and its services, garnering positive community and media support for the organization, and developing all printed communication pieces, such as the Ride Guide. This division manages all of NAIPTA’s social media accounts and serves as the agency’s public information office. In addition, the Marketing Division coordinates the advertising sales program designed to utilize the highly visible space on NAIPTA’s buses as a cost recovery mechanism.