CEO & General Manager
Heather started at Mountain Line in 2002 as the Accounting Tech II and served as the Administrative Director before being appointed to the CEO and General Manager role in August 2020. The Executive Department serves as the liaison with the Board of Directors and Transit Advisory Committee and uses their guidance to develop and implement a strategic plan for all Mountain Line departments. Heather works closely with Mountain Line’s member agencies (City of Flagstaff, Coconino County, Coconino Community College and Northern Arizona University) to work toward a seamless delivery of transit services across the region. This department also spearheads the delivery of Mountain Line’s mission of “Getting You Where You Want To Go” and establishes a company culture that permeates the entire organization.
Deputy General Manager
Planning & Development Department
Kate joined Mountain Line in 2015, starting as a Mobility Planner. As the Deputy General Manager she oversees the agency’s planning and development functions and provides leadership on state and federal transit issues. Armed with a sophisticated level of data, the Planning and Development Department combines data analysis with the needs of our real-world riders to establish future plans. This Department also coordinates with local government entities on the role of transit in overall regional planning and oversees Mobility Management activities.
Jim oversaw the original Mountain Line launch in 2002 and rejoined the agency as Operations Director in 2006. The Operations Department is Mountain Line’s largest, comprised of the Bus and Paratransit Operations, Operator Training, and Maintenance divisions. Mountain Line operates a robust maintenance program and maintains all of its own vehicles and stops, giving riders a higher level of comfort and reliability while using the Mountain Line system. The Operations Department also establishes the bus schedule and coordinates schedules for all operators, in addition to serving as the agency’s dispatch center.
Management Services Director
The Administrative Department is comprised of the Human Resources, Accounting, IT, and Customer Service functions. The Administrative Department oversees all human resource functions, including recruitment, and all financials, including budgeting and procurement. In addition, this division is charged with managing the state and federal grants that Mountain Line receives, ensuring that all obligations are met and deliverables are produced. On the compliance side, this division serves as the liaison with the Federal Transit Administration and Arizona Department of Transportation on all reporting and auditing, as well as provides risk management guidance.
Marketing & Communications Manager
Marketing & Communications Department
Jacki joined Mountain Line in 2012 as the agency’s first in-house marketing and communications employee. The Marketing & Communications Department is charged with promoting Mountain Line and its services, garnering positive community and media support for the organization, providing in-person and telephone customer service, and developing all printed communication pieces, such as the Ride Guide. This department managers all of Mountain Line’s social media accounts and serves as the agency’s public information office. In addition, the Marketing & Communications Department coordinates the advertising sales program designed to utilize the highly visible space on Mountain Line’s buses as a cost recovery mechanism.
Sam started at Mountain Line in 2007 as a Dispatcher before moving into the Safety Manager role. The Safety Department is responsible for Mountain Line’s commitment to safety in our mission. Mountain Line has prioritized safety in all aspects of operations and maintenance with adopted policies and resources. The Safety Department monitors all incidents and accidents, identifies root causes, and introduces the necessary mitigation efforts to ensure continued safe operations. This department coordinates with our agency partners, including the Emergency Operations Center, to respond to community emergencies.