Riding the Bus

Mountain Line Code of Conduct:

The safety of our riders, drivers, and the public is Mountain Line’s number one priority. This Code of Conduct has been established to maintain a safe, comfortable, and efficient transit system. Failure to comply with these policies may result in a refusal of service and/or a service suspension. Click here for Mountain Line’s full Code of Conduct and Transit Services Suspension Policy.

• Failure to pay proper fare or fraudulent use of pass.
• Disruptive conduct: loud, abusive, threatening or profane language, arguing, intimidating, fighting, delaying service.
• Failure to follow driver instructions and posted notices/policies.
• Smoking, chewing tobacco, or using electronic cigarettes (vaping) on the bus or within 20 feet of a signed bus stop.
• Panhandling on the bus or at a signed bus stop.
• Large items that block the aisle and movement of passengers.  All items must be secured during transport.
• Pets are welcome but may not occupy a seat and must be under control at all times.  Animals displaying aggressive behaviors, threatening other passengers, and acting disruptive manner will be refused.
• Loitering: Riding without purpose and staying on a bus for more than one loop.
• Consuming food or beverages while on the bus is not permitted.
• Noxious or foul materials/substances and/or possession of flammable, explosive, or hazardous materials.
• Corrosive or soiling substances, including biohazards.
• Improper use of seating.
• Posting or distributing unauthorized materials.
• Shoes and clothing are required.
• Riding skateboards/skates on board Mountain Line vehicles or at signed bus stops.
• Criminal activity.

Tips for a safe and Comfortable Ride:

• Have exact fare ready prior to boarding. We cannot give change or refunds.
• Present proper eligibility identification to qualify for reduced fares and have it ready prior to boarding.
• For the safety of all passengers, riders should refrain from speaking with the driver while the vehicle is in motion.
• Strollers should be folded and moved out of the aisle.
• Please offer priority seating to the elderly and persons with disabilities.
• Keep aisles clear of obstacles and stow large items out of the aisle and under your seat.
• Conduct phone conversations and listen to audio/video devices in an appropriate manner that does not disturb other passengers.