Mountain Line Paratransit offers a variety of services for persons with disabilities and gives them the proper tools to make transit part of their everyday lives. In addition, the fixed route Mountain Line buses are equipped with modern wheelchair ramps and securement devices. Mountain Line Paratransit staff can assist riders with understanding the differences between these two services and determining which one best meets the rider’s individual needs

Paratransit Service

In cooperation with the Americans with Disabilities Act and the Federal Transit Authority, Mountain Line Paratransit provides an “ADA Guaranteed Ride Area”. This is an origin to destination, demand-responsive paratransit service that mirrors Mountain Line fixed-route service in terms of service times and areas. The service is only for those people with disabilities who do not have the functional ability to ride fixed route buses, either permanently or under certain conditions. This service aims to promote independence, integration, and self-sufficiency.

Mountain Line Paratransit is a shared-ride program, meaning multiple individuals’ trips are grouped together in an effort to meet all trip requests and improve efficiency. Each trip requires an advance reservation and is provided without regard to the purpose of the trip. All trips are origin to destination. Additional assistance is provided in some situations.

To qualify for Mountain Line Paratransit Services, all interested individuals must go through an eligibility determination process. The first step in the process is to submit an application which includes applicant information, a self-assessment of travel challenges, and a professional verification of functional abilities. Following the receipt and review of the application, an in-person interview with our Eligibility Specialist will be scheduled. A determination will be rendered within 21 days of receipt of a completed application and in-person interview.

Mountain Line Paratransit Taxi Program

The Mountain Line Paratransit Taxi Program is part of a host of services offered by Mountain Line Paratransit. It is a taxi subsidy program for residents who live within the Mountain Line Service Area and qualify for Mountain Line Paratransit service. The purpose of this program is to provide a transportation alternative that is flexible, within the control of the client, and relatively affordable. This program is not intended to serve all people or all trips but is intended to give Mountain Line Paratransit clients another option for their trips.

For detailed information regarding this program please see Taxi Program Information or contact the Eligibility Specialist at 928-679-8911.

Travel Training

Mountain Line offers a Travel Training program designed to instruct new and existing riders how to navigate the Mountain Line fixed route transit system. Participants learn how to board, ride, disembark, transfer from bus to bus, load and unload bikes from the bike racks, and interpret the Mountain Line map and schedule.

Travel training is free and can be organized for groups, clubs, or individuals interested in learning more about transit.

For detailed information regarding this program please see Travel Training or contact our Eligibility Specialist at 928-679-8911 for one-on-one training or our Front Desk at 928-679-8900  for group training.