MOUNTAIN LINE EXTENDING REDUCED WEEKDAY SERVICE THROUGH SUMMER

FLAGSTAFF, AZ (July 1, 2022) – Due to ongoing and unprecedented staffing shortages, Mountain Line is continuing the weekday service reduction through the summer.

All Mountain Line routes will operate on a weekend schedule for frequency, but with the weekday span of service. This means that routes will start and end at approximately the same time they currently do on weekdays, but buses will not run as often. Schedules for individual routes are posted at all bus stop and at https://mountainline.az.gov/routes/.

Full service (with the exception of Route 10) will be restored on August 10 to coincide with the start of the K-12 fall semester. Route 10 will resume regular service with the start of NAU’s fall semester.

Additionally, Mountain Line will operate on a Weekend/Holiday schedule on Monday, July 4 and the Admin Office will be closed for the Independence Day Holiday.

“Like many transit agencies around the nation, Mountain Line is facing extreme staffing shortages, making it impossible to continue safely running full service,” said Mountain Line CEO and General Manager Heather Dalmolin. “Cutting service is a last resort and we are committed to spending the summer recruiting and training new drivers to ensure we are ready for a return to full service in August.”

 

Mountain Line is the transit agency in northern Arizona operating fixed route bus service on nine routes, paratransit service, vanpool, and seasonal Mountain Express service to Arizona Snowbowl.  www.mountainline.az.gov for more information.

 

MOUNTAIN LINE MONDAYS = FREE TRANSIT SERVICE EVERY MONDAY IN JUNE & JULY

FLAGSTAFF, AZ (June 2, 2022) Mondays get a bad rap and Mountain Line is committed to turning that around this summer with Mountain Line Mondays – FREE rides every Monday in June and July.
If you’ve got a case of the Mondays, don’t make it worse by filling up your tank and fighting traffic. Make Mountain Line Mondays part of your summer route to have a stress-free commute to work, catch a weekday matinee, meet a friend downtown for coffee, check out the latest museum exhibit, or go on a date night.
Starting June 6, Mountain Line service will be fare-free every Monday in June and July, making it the perfect time to give transit a try. Riders can download the free Transit app to get real time arrival information and visit www.mountainline.az.gov for trip planning. Additional details available at https://mountainline.az.gov/mountain-line-mondays/.
Mountain Line is the transit agency in northern Arizona operating fixed route bus service on nine routes, paratransit service, vanpool, and seasonal Mountain Express service to Arizona Snowbowl. www.mountainline.az.gov for more information.

MOUNTAIN LINE OFFERS SUMMER YOUTH PASS

FLAGSTAFF, AZ (May 24, 2022) Put the brakes on driving the kids all over town this summer and get them Mountain Line’s new Summer Youth Pass!

Children ages 7-17 are eligible to purchase the $24 Summer Youth Pass, which is valid through August 12. The pass offers unlimited rides to all destinations Mountain Line serves, including the movie theater, shopping areas, downtown, museums, and more.

Transit gives kids the freedom of navigating their own summer and gives parents a much-needed break from being the year-round taxi service. Safety is Mountain Line’s top priority, both onboard the bus and at all transit facilities. The free Transit app shows where buses are in real time so parents can know when kids have made it safely to their destination. In addition, the See Say Now app allows riders to report safety concerns or issues directly to the Mountain Line dispatch office.

The Summer Youth Pass is available for purchase at https://mountainline.az.gov/fares-passes-online/ or at the Mountain Line headquarters building (3773 N. Kaspar Dr.).

Mountain Line is the transit agency in northern Arizona operating fixed route bus service on nine routes, paratransit service, vanpool, and seasonal Mountain Express service to Arizona Snowbowl. www.mountainline.az.gov for more information.

MOUNTAIN LINE PILOT PROGRAM TO OFFER AIRPORT TRANSPORTATION

FLAGSTAFF, AZ (February 24, 2022) Mountain Line is launching a grant-funded microtransit pilot program offering on-demand transportation between Flagstaff Pulliam Airport and any destination in the Flagstaff city limits for $2/ride.

Mountain Line GO! Airport begins service on March 1 using Mountain Line’s smaller paratransit vans to give a flexible transportation option that does not run on a regular schedule or route. Riders simply download the Mountain Line GO! app, request a ride at the desired time, and if a vehicle is available, the trip will be booked. All trips must either start or end at the Flagstaff Pulliam Airport, and the origin or destination must be in the Flagstaff city limits.

A few tips for using Mountain Line GO! Airport:

• Trips can be booked up to 14 days in advance, and it is recommended that riders book as early as possible to guarantee availability.
• Mountain Line GO! is a shared ride service, so if other people are heading in the same direction at the same time, there could be multiple people on a vehicle, and vehicles may make stops along the way. For those traveling to the airport, it is important to use the “arrive by” feature when booking to ensure a timely arrival. This is found under “schedule” in the lower left corner of the app.
• Service hours are 4:30 a.m. – 9:30 p.m. daily. Trips between 4:30-6:30 a.m. must be booked by 5 p.m. the day prior.
• The $2/person fare can be paid through the app or with exact change when boarding.
• Per federal mandate, face coverings are required on all public transit vehicles and at all facilities.

“Flagstaff is fortunate to have both a robust transit system and a thriving airport, and this pilot program brings a low-cost and efficient connection between the two entities,” said Flagstaff City Councilmember and NAIPTA Board Chair Adam Shimoni. “Reducing our reliance on single passenger vehicles to access major destinations like the airport is a critical part of the Climate Action Plan and I look forward to using the data gathered during the pilot to craft a long-term solution.”

Riders without smartphone access can book via phone by calling 928-679-8989 (8 a.m. – noon and 1-5 p.m., M-F). Visit www.mountainline.az.gov/goairport for full details.

Mountain Line GO! Airport is fully grant-funded, which allows the fare to be set at $2/ride. The pilot program runs through June 30, 2022 and the data will be used to determine if and how microtransit solutions can be used in the future.

Mountain Line is the transit agency in northern Arizona operating fixed route bus service on nine routes, paratransit service, vanpool, and seasonal Mountain Express service to Arizona Snowbowl. www.mountainline.az.gov for more information.

MOUNTAIN LINE LAUNCHES NEW REAL TIME ARRIVAL APP

FLAGSTAFF, AZ (September 7, 2021) – Mountain Line announces Transit as the official mobility app for Flagstaff. Transit counts millions of active users in more than 200 cities worldwide, and is now available for Mountain Line riders who are now able to track their bus in real-time with the leading transport app in North America.

Upon launching the app, Mountain Line riders see nearby options and departure times in big text and bright colors. Users can easily navigate the region, aided by accurate real-time bus ETAs, trip planning, step-by-step navigation, and crowdsourced real-time information with Transit’s GO feature.

Transit is available to download for iPhone and Android at www.transitapp.com and additional information is available at https://mountainline.az.gov/rider-tools/flgride-mobile-app/.

Mountain Line is the transit agency in northern Arizona operating fixed route bus service on nine routes, paratransit service, vanpool, and seasonal Mountain Express service to Arizona Snowbowl. www.mountainline.az.gov for more information.

Mountain Line Makes Getting to School Easy, Convenient, And Safe

FLAGSTAFF, AZ (July 28, 2021) – It’s officially back-to-school season, and Mountain Line student semester and annual transit passes are an essential part of the school supply checklist.

Mountain Line offers a safe and reliable transportation option for students to get to and from school and other activities. There are nine routes traversing Flagstaff, stopping within walking distance of most Flagstaff schools. Mountain Line continues to offer route deviations on Routes 2 and 3 to better serve BASIS School and Northland Preparatory Academy (NPA) during the school year. Flagstaff Arts & Leadership Academy (FALA) students can also take advantage of supplemental morning and afternoon service on Route 5, which offers more options to get to and from school.

Flagstaff students enrolled in a K-12 school can purchase a Mountain Line semester pass for $49. Fall semester passes are valid Aug. 1 – Dec. 31 and spring semester passes are valid Jan. 1 – Jun. 15. An annual pass, valid for the entire calendar year from the date of purchase, is available for $119. Both passes are valid on the entire Mountain Line system for the duration of the pass.

Per federal law, Mountain Line requires riders to wear face masks all vehicles. Buses are also fully sanitized each evening and hand sanitizer is available on board all buses. Families are encouraged to download two useful apps – Transit and See Say Now. The Transit app is replacing Mountain Line’s previous FLGRide app to provide real time arrival information and bus tracking. The See Say Now app allows riders to get in touch directly with Mountain Line’s Dispatch office, right from their phone.

Student passes are available for purchase at the Mountain Line office at 3773 N. Kaspar Dr. between 8 a.m. and 5 p.m. (closed from 12-1), Monday-Friday. To purchase the pass, all students must show proof of enrollment and bring a student ID, if applicable. Passes can also be purchased at https://mountainline.az.gov/fares-passes-online/ and will be mailed to students.

The Mountain Line front desk staff is happy to answer any questions about routes and the best way for students to access their individual schools. Call 928.779.6624 or visit https://mountainline.az.gov/students/ for additional information.

Mountain Line is the transit agency in northern Arizona operating fixed route bus service on nine routes, paratransit service, vanpool, and seasonal Mountain Express service to Arizona Snowbowl.

Mountain Line Updates Mask Policy to Meet New Federal Law

FLAGSTAFF, AZ (February 2, 2021) – The Centers for Disease Control (CDC) issued an order imposing a mask requirement for public transportation systems, implementing President Biden’s Executive Order to “Promote Safety in Domestic and International Travel.”

The requirement went into effect on February 1, 2021 and impacts public transportation systems around the country. Per a local emergency declaration, Mountain Line has required face coverings on all vehicles and at stops and connection centers since June 21, 2020. The new federal mandate supersedes the local declaration, and all local requirements must meet or be more stringent than the federal law. To meet the parameters set forth in the CDC order, Mountain Line is implementing the following changes to its face covering requirement:

  • All transit riders over the age of 2 (updated from the local requirement of 5) must wear a face covering.
  • The only other exemption will be for a person with a disability who cannot wear a mask, or cannot safely wear a mask, because of the disability as defined by the Americans with Disabilities Act (ADA). The local declaration provides an exemption when a person’s religious beliefs prevent the person from wearing a face covering.
  • Acceptable masks are defined as being made of a solid piece of material without slits, exhalation valves, or punctures. Masks must contain a minimum of two layers, fit snugly around the nose and chin, and be made of a tightly woven fabric. Unacceptable masks include scarves/ski masks, those that do not fit property, and those that have only one layer. A full description of the face cover guidance can be found at: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/cloth-face-cover-guidance.html

Riders who do not have an acceptable face covering and do not meet the age or ADA exemptions will not be permitted to board. Mountain Line continues to make face coverings available for those who do not have one. If a rider removes their face covering while on a transit vehicle, the driver will safely pull over and ask the rider to exit the vehicle.

The full CDC order can be found at https://www.cdc.gov/quarantine/pdf/Mask-Order-CDC_GMTF_01-29-21-p.pdf.

Visit www.mountainline.az.gov/health for information about Mountain Line’s COVID-19 response and regulations.

Mountain Line is the transit agency in northern Arizona operating fixed route bus service on nine routes, paratransit service, vanpool, and seasonal Mountain Express service to Arizona Snowbowl.

Mountain Line launches “See Say Now” app to enhance safety

FLAGSTAFF, AZ (December 9, 2020) – Mountain Line launched the new “See Say Now” app on Wednesday, December 9 to give riders and staff an easy-to-use resource for reporting security concerns and safety hazards onboard Mountain Line vehicles and at stops and connection centers.

Designed by ELERTS, the See Say Now app provides a direct connection to Mountain Line staff who can assist with safety concerns as they arise. The app allows customers to submit a photo and description of the issue and select from a list of report options and locations. Report types include Disruptive Behavior, COVID-19 issue, Human Trafficking, Vandalism, Unattended Bag or Package, and more.

Mountain Line purchased the See Say Now app through funding received from the Federal Transit Administration’s Human Trafficking Awareness and Public Safety Initiative. While the app will be a valuable resource in combatting human trafficking in the Flagstaff community, it will also be a vital tool in Mountain Line’s safety program.

“Everyone has the right to a safe and secure transit trip, and the See Say Now app puts the power in the hands of our riders,” said Mountain Line CEO and General Manager Heather Dalmolin. “Safety is Mountain Line’s number one priority, and it is a team effort, so if you see something, we encourage you to say something.”

Mountain Line is the transit agency in northern Arizona operating fixed route bus service on nine routes, paratransit service, vanpool, and seasonal Mountain Express service to Arizona Snowbowl.

ELERTS is a Massachusetts-based software company that provides a mobile reporting platform for airports, mass transit, cities and other organizations. The company was founded in 2010 on the belief that while “See Something, Say Something” is easy to understand, it is not so easy to report a concern. ELERTS delivers a communication platform that lets Operations Centers receive and respond to incident reports in a timely and efficient manner. By deploying mobile technology that enables crowd-sourced incident reporting, ELERTS is putting safety and security in the hands of smartphone users everywhere.

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Mountain Line Participating in “Health and Safety Commitments” Program

Mountain Line joins over 100 public transit agencies across the country in signing on to the program

FLAGSTAFF, AZ (November 18, 2020) – Mountain Line has joined the American Public Transportation Association’s (APTA) “Health and Safety Commitments Program,” the public transportation industry’s overarching pledge to passengers that public transit systems are taking all the necessary measures to operate safely as the nation recovers from the COVID-19 pandemic.

The health and safety of passengers and operators is the most important priority for Mountain Line. Since the beginning of the pandemic, Mountain Line has worked tirelessly to keep riders safe from infection from the coronavirus. By signing on to the APTA Health and Safety Commitments Program with more than 100 public transit systems, Mountain Line and the public transit industry are actively working to instill confidence in riders that it’s committed to protecting their health and safety.

The program was developed after asking transit users from across the country what measures would make them feel more confident riding public transportation amid concerns about COVID-19. From this research, the industry identified four key areas that transit systems need to address to earn riders’ confidence:

  • Following public health guidelines from official sources
  • Cleaning and disinfecting transit vehicles frequently and requiring face coverings and other protections
  • Keeping passengers informed and empowered to choose the safest times and routes to ride
  • Putting health first by requiring riders and employees to avoid public transit if they have been exposed to COVID-19 of feel ill.

Mountain Line has pledged to meet these commitments by creating specific policies that are effective for our system, our riders, and our community. A key component of the Health and Safety Commitments Program is the shared responsibility of our system and our riders to follow the guidelines. Riders rely on us to follow these commitments, and Mountain Line relies on riders to protect themselves and other customers.

“Since the beginning of this pandemic, Mountain Line has created policies and procedures that protect both our employees and our riders,” said Mountain Line CEO and General Manager Heather Dalmolin. “By signing on to this Health and Safety Commitments Program we are pledging to the Flagstaff community that Mountain Line will continue providing vital transit service in the safest manner possible, and we request our riders to be our partners in this effort.”

Mountain Line’s actions to address and implement the pillars of the Health and Safety Commitments Program can be found at www.mountainline.az.gov/health.

Mountain Line Requires Face Coverings on All Vehicles and At All Facilities

FLAGSTAFF, AZ (June 19, 2020) – On June 17 the Northern Arizona Intergovernmental Public Transportation Authority (NAIPTA) Board of Directors voted to require all Mountain Line bus and paratransit riders to wear face coverings while on vehicles and at stops and connection centers.

Flagstaff Mayor Coral Evans also issued an Emergency Declaration on June 18 making masks mandatory in public places. The Declaration stipulated that face coverings must be worn in public places where social distancing is not possible, which includes public transit.

Mountain Line’s face covering requirement will go into effect at the start of service on Sunday, June 21. Riders must wear a face covering that covers both the nose and the mouth, and it must remain in place while on a vehicle or at a stop. Mountain Line will have masks available for individuals who do not have one.

Per the Declaration, cloth face coverings are not required in a public place:

  • When that person cannot wear a face covering because of a medical condition, mental health condition, or developmental disability, or is unable to remove the face covering without assistance.
  • When a person’s religious beliefs prevent the person from wearing a face covering.
  • When a child is under five years of age.

“The NAIPTA Board recognized that COVID-19 cases in Arizona are on the rise and if public transit must continue to operate for essential trips, it is our duty to protect the Mountain Line employees and riders,” said NAIPTA Board Chair and Flagstaff City Councilmember Jamie Whelan.

Many transit systems across the country have made the decision to require face coverings based on the recommendations of health experts.

In addition to requiring face coverings, Mountain Line is also operating fare-free and only allowing riders to board through the rear door. Additionally, all buses are fully sanitized each day, and high-touch surfaces are disinfected throughout the day.

Mountain Line continues to operate reduced service levels and is available for essential trips only. Visit www.mountainline.az.gov/health for full details on the agency’s COVID-19 response.

Mountain Line is the transit agency in northern Arizona operating fixed route bus service on nine routes, paratransit service, vanpool, and seasonal Mountain Express service to Arizona Snowbowl.